Analisis Pengaruh Perceived Organization Support, Job Satisfaction, Job Involvement Terhadap Turnover Intention yang Dimediasi Oleh Affective Commitment Pada Karyawan Gen Z di Jawa Barat
DOI:
https://doi.org/10.61492/cantaka.v4i3.587Keywords:
Perceived Organization Support, Job Satisfaction, Job Involvement, Affective Commitment, Turnover Intention, Generation ZAbstract
This study aims to examine the influence of Perceived Organizational Support, Job Satisfaction, and Job Involvement on Turnover Intention, with Affective Commitment serving as a mediating variable among Generation Z employees in West Java. This research employed a quantitative approach using Structural Equation Modeling (SEM) with AMOS. The sampling technique used was purposive sampling, involving 140 Generation Z employees who met the research criteria. The results indicate that Perceived Organizational Support, Job Satisfaction, and Job Involvement have a positive and significant effect on Affective Commitment. Furthermore, Job Satisfaction and Job Involvement have a negative and significant effect on Turnover Intention. In contrast, Perceived Organizational Support and Affective Commitment do not have a significant direct effect on Turnover Intention. These findings suggest that enhancing organizational support, job satisfaction, and job involvement can strengthen employees' affective commitment. However, a higher level of affective commitment does not necessarily reduce Generation Z employees' intention to leave the organization. This study provides both theoretical and practical implications for organizations in developing effective employee retention strategies by improving job satisfaction, work involvement, and creating a supportive work environment that aligns with the characteristics of Generation Z.
Downloads
References
Aziz, M. A. (2021). Pengaruh Lingkungan Kerja Dan Kinerja Karyawan Terhadap Turnover Intentions Dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi Pada Pt Selamat Lestari Mandiri Kota Sukabumi). Jurnal Apresiasi Ekonomi, 9(2), 229-237. https://doi.org/10.31846/jae.v9i2.383
Alshaabani, A., Naz, F., Magda, R., & Rudnák, I. (2021). Impact of perceived organizational support on ocb in the time of covid-19 pandemic in hungary: Employee engagement and affective commitment as mediators. Sustainability (Switzerland), 13(14). https://doi.org/10.3390/su13147800
Bayu, D., Susita, D., & Parimita, W. (2023). The Effect of Emotional Intelligence and Work Environment On Affective Commitment and Job Satisfaction as Intervening Variables in State Elementary School 1 In Kemayoran District, Central Jakarta. International Journal of Business and Social Science Research, 6–17. https://doi.org/10.47742/ijbssr.v4n1p2
Bayu Setiawan, M. ., Antony, A., & Khairul Amal, M. . (2024). Analysis of the Influence of Human Resource Management and Work Motivation on Employee Performance Through Organizational Commitment as Mediation (Analysis Study at The Industrial Development Job Training Center, Pasar Rebo, DKI Jakarta). International Journal of Social Science, Education, Communication and Economics (SINOMICS Journal), 3(4), 1143–1158. https://doi.org/10.54443/sj.v3i4.399
Chaidir, J., Haerofiatna, H., Kania, D., & Wahyudi, W. (2023). Peran mediasi komitmen afektif pada persepsi dukungan organisasi terhadap kinerja karyawan. MBR (Management and Business Review), 7(1), 30–45. https://doi.org/10.21067/mbr.v7i1.8723
Dwi, A., Putri, N., & Amalia, I. (2025). Faktor-Faktor Yang Memengaruhi Turnover Intention Pada Karyawan Gen Z: Sebuah Systematic Literature Review. 5(4). Https://Jurnalp4i.Com/Index.Php/Paedagogy
Hair, J. F. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM).
Hasanah, S. F. N., Suryadi, E., & Askolani. (2023). Pengaruh Kepuasan Kerja Dan Komitmen Afektif Terhadap Organizational Citizenship Behavior (Ocb). 9.
Hidayah, N., Litfiana, R., Tinggi Ilmu Ekonomi Pemuda, S., Kunci, K., Organisasi, D., Karir, P., & Kerja, K. (2024). Pengaruh Dukungan Organisasi, Pengembangan Karir terhadap Kepuasan Kerja dan Turnover Intention pada Karyawan Operasional PT. CRS ( Siantar Top Group, Tbk ) (Vol. 06, Number 1).
Hidayanto, N. R., & Kurniawan, I. S. (2022). Pengaruh kepemimpinan transformasional, kepuasan kerja, motivasi ekstrinsik, dan keterlibatan kerja terhadap komitmen organisasional.
Kambunawati, A. P. (2022). Pengaruh Keterlibatan Kerja Terhadap Prestasi Kerja Dimediasi Komitmen Afektif dan Kepuasan Kerja Pada ASN di Lingkungan Pemerintah Kabupaten Mahakam Ulu. In Jurnal Produktivitas (Vol. 9). www.openjurnal.unmuhpnk.ac.id/index.php/jp
Kristoper, L. S., Tatimu, V., & Rumawas, W. (2023). Pengaruh Pelatihan Kerja Dan Keterlibatan Kerja Terhadap Turnover Intention Karyawan PT. Royal Coconut Airmadidi (Vol. 4, Number 4).
Kurniawan, I. S., & Karanita, W. (2022). Pengaruh Kualitas Kehidupan Kerja, dan Motivasi Intrinsik Terhadap Komitmen Afektif Dengan Kepuasan Kerja Sebagai Pemediasi. 4. https://doi.org/10.47467/Alkharaj.V4i3.769
Larasati, P., & Raharja, E. (2024). Dengan Komitmen Afektif Sebagai Variabel Intervening (Studi Pada Karyawan Pt Bri Kanwil Semarang). Diponegoro Journal Of Management, 13(1). https://ejournal3.undip.ac.id/index.php/djom/index
Lase, M., Manurung, Y. S., & Akmal, M. El. (2020). Keinginan Berpindah Kerja ditinjau dari Persepsi Dukungan Organisasi Karyawan Toko Matahari Medan Fair. Journal of Education, Humaniora and Social Sciences (JEHSS), 2(3), 597–606. https://doi.org/10.34007/jehss.v2i3.120
Manafe, D., Moi, M. O. V., & Bribin Burin, S. N. (2025). Exploring Generation Y And Z Perspectives on Work-Life Balance. Jurnal Manajerial, 12(02), 223–248. https://doi.org/10.30587/jurnalmanajerial.v12i02.9629
Muchtadin. (2023). Pengaruh Kepuasan Kerja Dan Makna Kerja Terhadap Komitmen Afektif Dimoderasi Resiliensi Pada Pekerja Milenial. Jurnal Dialogika : Manajemen Dan Administrasi, 5(1), 10–17. https://doi.org/10.31949/dialogika.v5i1.7513
Muchtadin, & Sundary, Z. E. (2023). Pengaruh Komitmen Afektif, Stres Kerja, Work Engagement Terhadap Turnover Intention Perawat Bakti Timah Pangkalpinang The Influence of Affective Commitment, Job Stress, Work Engagement on Turnover Intention of Bakti Timah Nurses in Pangkalpinang (Vol. 2, Number 2).
Mulyaningsih, S. A., & Tanuwijaya, J. (2023). Pengaruh Job Stress, Perceived Organizational Support, Work Family Conflict Terhadap Turnover Intention Pada Pt Xyz. Jesya, 6(2), 1546–1561. Https://Doi.Org/10.36778/Jesya.V6i2.1066
Muslihat, T. Y. (2025). Pengaruh Work- Life Balance Terhadap Turnover Intention Pada Pekerja Generasi Z. RIGGS: Journal of Artificial Intelligence and Digital Business, 4(4), 1476–1484. https://doi.org/10.31004/riggs.v4i4.3174
Nabella, A. N. (2021). Efek Mediasi Affective Commitment Antara Pengaruh Job Embeddedness Terhadap Turnover Intention. In Jurnal Ilmu Manajemen (Vol. 9).
Nuraeni, S., Samsudin, A., & Jhoansyah, D. (2022). Pengaruh Kepuasan Kerja Dan Komitmen Afektif Terhadap Niat Berpindah Pt. Charoen Pokphand Jaya Farm Mekarsari Kabupaten Sukabumi. The Influence Of Job Satisfaction And Affective Commitment On Turnover Intention Pt. Charoen Pokphand Jaya Farm Mekarsari Sukabumi District.
Oktavia Ramadhani, & Khoirunisa. (2025). Generasi Z dan Teknologi : Gaya Hidup Generasi Z di Era Digital. Jurnal Pendidikan Dan Ilmu Sosial (Jupendis), 3(1), 323–331. https://doi.org/10.54066/jupendis.v3i1.2916
Ramanto, A., & Sitio, V. S. S. (2022b). Pengaruh Budaya Organisasi Dan Dukungan Organisasi Terhadap Komitmen Organisasional Karyawan Pt. Carefastindo Di Jakarta.
Risma Dewi, N. L. P. D., Hardika, I. R., & Septiarly, Y. L. (2025). Hubungan Kepuasan Kerja Dengan Turnover Intention Karyawan Di PT. X. Jurnal Psikologi Mandala 2025, 09(1), 2580–4065.
Siti Fathimah Nurul Hasanah, Edi Suryadi, & Askolani. (2023). Pengaruh Kepuasan Kerja Dan Komitmen Afektif Terhadap Organizational Citizenship Behavior (OCB). 3.
Soeprapto, A., Tawil, M. R., Naim, S., Buamonabot, I., & Thahrim, M. (2024). Analysis Of The Effect Of Job Satisfaction And Tenure On Turnover Intention-Adi Soeprapto et.al Analysis Of The Effect Of Job Satisfaction And Tenure On Turnover Intention. Jurnal Ekonomi, 13. https://doi.org/10.54209/ekonomi.v13i03
Sugiharjo, R. J., Purbasari, Rr. N., Parashakti, R. D., & Prastia, A. (2021). The Effect of Job Involvement, Organizational Commitment, and Job Satisfaction on Turnover Intention. Information and Knowledge Management, 11. https://doi.org/10.7176/ikm/11-2-04
Tagumara, Y., Chandra Kirana, K., Ekonomi, F., & Sarjanawiyata Tamansiswa Yogyakarta, U. (2023). Pengaruh Dukungan Organisasi, Kematangan Emosi dan Motivasi Kerja terhadap Komitmen Afektif Karyawan pada Dinas Pemadam Kebakaran dan Penyelamatan Kota Yogyakarta. Reslaj: Religion Education Social Laa Roiba Journal, 5(6), 2023. https://doi.org/10.47476/reslaj.v5i6.2715
Takaya, R., & Haeba Ramli, A. (2020). Perceived Organizational Support and Turnover Intention.
Vieira, J., & Gomes, C. (2024). Talent Management and Generation Z: A Systematic Literature Review through the Lens of Employer Branding. https://doi.org/10.3390/admsci
Wibowo, F., Sosilowati, E., & Setiyawan, A. A. (2024). Fenomena turnover intention pada Generasi Z dalam revolusi industri 5.0. Journal of Management and Digital Business, 4(2), 313–325. https://doi.org/10.53088/jmdb.v4i2.1120
Wira Atma, F., Kusnilawati, N., & Budiati, Y. (2025). Peran Intervening Kepuasan Kerja Pada Komitmen Afektif. 9(3), 2025.
Zanuar, M., Pambudi, R., & Abadiyah, R. (2025). Kepuasan Kerja, Iklim Organisasi, Dukungan Organisasi Terhadap Turnover Intention Pada Karyawan Generasi Z. In MES Management Journal (Vol. 4).
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Kania Auliza Hendradi, Muhammad Khairul Amal, Muh. Abdul Aziz
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
