Kualitas Kebijakan Publik dan Responsivitas Aparatur Terhadap Kepuasan Masyarakat di Kecamatan Campaka Kabupaten Cianjur
DOI:
https://doi.org/10.61492/baashima.v3i2.490Keywords:
public policy quality, bureaucratic responsiveness, community satisfaction, SEM-PLS, public serviceAbstract
This study aims to analyze the influence of public policy quality and bureaucratic responsiveness on community satisfaction in public services in Campaka District, Cianjur Regency. The research employs a quantitative approach using a survey method and Structural Equation Modeling–Partial Least Squares (SEM-PLS) analysis. The sample consists of 135 respondents, determined based on Hair’s approach, which suggests 5–10 times the number of indicators. The results indicate that public policy quality has a positive and significant effect on community satisfaction, with a coefficient value of 0.473, t-statistic of 4.760, and p-value of 0.000. Bureaucratic responsiveness also has a positive and significant effect, with a coefficient of 0.513, t-statistic of 5.114, and p-value of 0.000, and is identified as the more dominant variable. The R Square value of 0.960 shows that 96% of the variance in community satisfaction can be explained by these two variables. In addition, the Q² value of 0.653 indicates a very strong predictive capability of the model. These findings confirm that improving public policy quality and bureaucratic responsiveness simultaneously can optimally enhance community satisfaction.
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